Guest Suite Policy

Intent

The intent of this policy is to provide fair rules and fee structuring for the guest suites. Guest suites should be easily managed and have appropriate controls in place. Council reserves the right to update and modify this policy as necessary. Council has implemented a new booking system which has streamlined the time spent by staff to manage bookings. The new system is external and requires a cross check against OWS residency by staff. Part of this policy is to protect from non-residents including former residents from taking advantage of our guest suite amenity. Council is also trying to reduce the abuse of our amenity and balance the cost of delivering the amenity.

Fee Schedule

Non-Refundable Cleaning Fee (at cost) $105.00 per booking billed 1-day prior to checkin

East Tower Rental Fee $65.00 per night

West Tower Rental Fee $70.00 per night

Damage Deposit & Violation Deposit of $450.00 per booking

Administration Fee $25.00 withheld on any cancellations

Booking Rules

Bookings can only be created by Resident Hosts who are CURRENT residents of OWS at time of booking and at time of stay. Resident Hosts must be listed as either an owner resident or a renter with a valid K-form. Any booking without a valid Resident Host will be cancelled without notice and forfeiture of costs based on the cancellation policy. If the guest fails to cancel the reservation before the date of their stay, and a Resident Host is not present, they will forfeit the charges for their stay in its entirety and not be eligible to reside in the guest suite.

All booking fees will be charged via credit card and using strata accounts will no longer be possible.

Non-concurrent bookings: Resident Hosts can make only one reservation at a time. The current reservation and stay must be realized before a second reservation can be made. If Resident Hosts book multiple dates, all will be cancelled with exception to earliest date and cancellation fees will apply based on when Strata is notified or identifies the booking.

Each guest suite will be occupied by the same person or persons for no more than three consecutive days during any one stay throughout the high season (June 1st until August 31st) and no more than five consecutive days during the low season (September 1st until May 31st). The booking software platform does not capture seasonality so Resident Hosts are responsible for limiting their bookings to the maximum days for high season. Any bookings exceeding maximum days may be reduced to the maximum days or cancelled without advance notice. The Cancellation Policy will come into effect in this event.

The maximum number of guests permitted in a guest suite at any one time is 4. The booking resident is responsible for all guests following all rules of the guest suite as well as the Strata during their stay.

Occupancy

Occupant’s checking-in must accompany their Resident Host to the respective towers concierge to retrieve their fob. Guests will not receive a fob without the Resident Host who must also show a valid government issued ID. If you’re the Resident Host cannot pickup the fob during concierge hours, please contact concierge in advance at onewaterstreet@fsresidential.com. Occupant’s must follow all applicable bylaws and rules of One Water Street Strata. The booking resident is ultimately responsible for any rule or bylaw violations that their guests may incur.

Check-in 3PM

Check-out 11AM

Occupants will remain as the booking resident’s guest. Including that the occupant may not remain unattended in amenity areas and must accompany their booking resident as their guest.

Cancellation Policy

All cancellations 72 hours or more in advance will avoid being charged the cleaning fee. The fee is charged the day before the reservation and an external company is hired for cleaning - any booking cancelled within 72 hours or no-shows will be charged the cleaning fee. There will be no exceptions made.

30-days prior

Residents who cancel 30-days or greater in advance of first booked night will be eligible for a 100% refund of their nightly rental fee. The $25 administration fee will not be reimbursed.

Between 72-hours and 30-days prior

Residents who cancel between 30-days and 72-hours ahead of first booked night will be eligible for 50% refund of their nightly rental fee. The $25 administration fee will not be reimbursed

72-hours prior

Residents who cancel within 72-hours from first booked day will not be charged the cleaning fee. Administration Fees and Rental Fees will not be reimbursed.

Failure to Cancel

Residents who book a guest suite and do not make use of the guest suite and fail to cancel their booking will not be eligible to rebook the guest suite for the following 12-calendar months. Residents who do not make use of the guest suite and cancel their booking, will be eligible to rebook the suite. All noted cancellation fees will be applicable.

All cancellation reimbursements will be vetted through the Council Finance Committee prior to reimbursement. There may be a delay to receive reimbursement until the next Finance Committee meeting.

Damage Deposit & Violation Deposit

Guest Suites will be viewed for damages after each occupants stay. The occupant guest and the booking resident agree to pay for damages via the damage deposit retained. If the damage costs exceed the damage deposit withheld, the booking resident agrees to pay for the variance via their strata accounts. In the event of a tenant resident in a tenant and landlord scenario, additional charges on landlord accounts will be disputed between the landlord and the tenant.

Deposits may also be used towards guest suite occupant’s bylaw and rule violations at Councils immediate discretion. Rule violations are subject to a $50 fee per occurrence, Bylaw violations are subject to a $200 fee per occurrence.

Any deposit amount not used for damages or violations, will be returned to the credit card on file.

Bylaw

Bylaw 43 "Guest Suites" will remain in effect in addition to this policy.